💡 Discover Mayday Selfcare

For over three years now, we have been working to offer you the best knowledge management solution, allowing you to achieve operational excellence by delivering the right knowledge, in the right place, at the right time to your users!

We are proud to announce the launch of Mayday selfcare, which will allow you to break down knowledge silos and deliver it to your end users through a reinvented selfcare experience!

🚀 Open up possibilities to optimize your customer experience

It's no secret that customer relations are no longer limited to simple contact between your customer and your customer service. We now talk about customer experience to refer to all the emotions and feelings felt by a customer at all the moments when he interacts with a company before, during and after the purchase of a product or service.

In this context, selfcare - or self-serve support - that is, the ability for a user to access online resources to help him find the answer to his questions autonomously, has emerged as the keystone of a successful customer experience. This is where Mayday selfcare comes in to provide you with the means to create an unforgettable selfcare experience.

Thanks to a clever interweaving of articles and diagnostics (content formats that allow you to create step-by-step guides), you can architect a knowledge base that combines operating procedures, tutorials, practical information and much more! Create a selfcare portal - or FAQ - in less than 5 minutes that puts this knowledge in the hands of your users, either by browsing through collections or with the Mayday search engine boosted by artificial intelligence!

• Set up a virtuous circle of knowledge by activating the satisfaction or feedback plugin that allows your users to send you feedback and optimization advice on your content.

• Collaboratively process these feedbacks with the Mayday Hub (more information here: ).
  Continuously analyze the precise use made of your content thanks to the dashboards (more details here: ).

📚 Offer your customers the selfcare they deserve

It's not just about opening public content in an FAQ to create a good self-serve support experience. Mayday will allow you to offer your customers the selfcare experience they deserve thanks to many advanced features.

This is particularly the case with personalization. You can completely adapt your selfcare portal to your company's brand identity directly from the Mayday interface or with custom code! You will have access to an advanced level of configuration not only in the form of your selfcare but also in the substance, with the ability to modify the navigation experience, configure the search engine and even add plugins that will enhance the effectiveness of your public portal!

Modules - or plugins - such as similar content will allow you to add content related to other content to maximize your users' chances of finding answers to their questions without contacting your support.

In addition, the contact form module will allow you to activate the connection to your ticketing software in one click to directly receive requests from customers who do not find their answer!

Mayday selfcare is also:

• A 100% responsive experience adapted to all media and reading formats;

• Optimized SEO referencing;

• The ability to customize metadata (including inserting a chatbot);

• Shortcut modules such as pinned content on the homepage;

• Integrated knowledge capsules on other portals

Module of pinned content on the homepage customized with custom CSS code

✨ The best is yet to come!

And because our ambition is to revolutionize your customers' selfcare experience, we're not going to stop there!

Indeed, in accordance with the product vision that we embody on a daily basis at Mayday, namely to provide the right knowledge, in the right place, at the right time, we have great projects to embody this ambition of a reinvented selfcare experience!

This is particularly the case with the forum module, which will have the mission of adding a community dimension to the questions and answers addressed by Internet users while continuously optimizing the SEO of your content with your customers' search terms!

And because a selfcare experience should not be limited to an FAQ portal, we plan to develop the ability to dynamically integrate widgets, hotspots or even a search engine directly into customer journeys that would give access to all public content available!

By placing your feedback at the heart of our thinking, we have been able to deliver this advanced version to offer your customers an optimized and redesigned selfcare experience. So don't hesitate to submit your feedback or feature requests because it's together that we make Mayday grow!