Discover in this article the features to edit your content.
Mayday offers you the possibility to enhance your content through several editing features.
To make your content readable and understandable in a few seconds, we advise you to use all the options available to you.
The sooner your advisors consult the contents of your knowledge base, the shorter the processing time will be in the interest of your customers.
✍ Use writing features
To enter content, simply start writing. To integrate a writing feature, you have two options:
Click on the "+" icon;
Type "/".
Both actions will give you access to the list of writing features.
If you want to modify the format of an existing text, simply insert a space and then type "/" before or after the word or phrase you want to modify.
🎨 List of writing features
Allows you to write content without formatting
Example: This is a paragraph-formatted content.
Allows you to insert titles of different formats to facilitate the distinction between paragraphs and themes of your content.
Title formats:
Title 1
Title 2
Title 3
Title 4
Allows you to insert emojis to facilitate the reading of your advisors and accentuate the visual rendering of your content.
Formatting of a text allowing to focus its attention on information that can be optional, important or urgent.
This is information.
This is a confirmation.
This is an alert.
This is a prohibition.
Allows you to integrate a table where each cell can be customized: click on a cell to display the small horizontal dots and access the editing menu.
Allows you to insert an image in full page.
By clicking on the image, you can:
adjust its size by sliding your cursor left or right using the blue bar on the right of the image;
choose to position it on the left, right or center.
Allows you to insert an attached file in PDF, PPT, JPEG, PNG, Word, Excel, MP4 formats.
By clicking on a file after its insertion, you can:
✍ Change its title;
✅ Download;
❌ Delete
📸 Modify its display format:
Block: the file opens in a new tab
Link: the file opens in a new tab
Encapsulated (only for PDF and Gslide format): allows you to navigate through the pages/slides of a document directly in the Mayday content. Updating the slides of a Gslide file on your internal server will automatically modify its content on Mayday. You can watch this
explanatory video for more details.
Open in a window (only for PPT/GSlide format): allows you to open a modal where you can find the document to navigate through the slides. Updating the slides of a PPT or Gslide file on your internal server will automatically modify its content on Mayday. You can watch this
explanatory video for more details.
The keywords contained in PDFs, powerpoints, excel and word files are indexed by our search engine.
Allows you to list a set of independent elements.
This is an example of an unordered list:
This sentence helps to understand information X
This sentence helps to understand information Y
This sentence helps to understand information Z
Allows you to highlight a certain hierarchical and/or logical order between the elements of your list (very useful for describing the steps of a process).
This is an example of an ordered list:
This is the first step to be taken;
This is the second step to be taken;
This is the third and final step to be taken.
Horizontal line used to mark a separation between two paragraphs.
After inserting the divider, it is possible to change its color by clicking on it.
Example of a divider:
Allows you to format a speech to identify a phrase mentioned by a third party or to dictate a speech to be given to a client.
This format allows you to highlight specific content (URL, macro name...) to distinguish it from the rest of the content. The formatting varies depending on the variables entered.
If you double-click on existing content, the rendering will be as follows:
Example: I will double-click on the word "
test" to format it.If you choose the "code" mode before writing content, the rendering will be as follows:
Example:
I choose the word "code" before typing this sentence.Allows you to create a redirection link to another article/diagnostic than the one being consulted.
💡 You can directly type the symbol "@" to access this feature.
Example: This is a redirection link to the article 👥 Collaborate between administrators
Allows you to mention another administrator within a content if you want to have their opinion, have them check or modify the content.
💡 You can directly type the symbol "@" to access this feature.
It will be necessary to activate the notifications for mention on a content in the account settings so that the user is alerted by email and/or notification of their mention.
📸 View an example of mention Can you check this content please?
If the content is published, this mention will be visible to the advisors. We recommend that you remove your mention once the content is published.
Allows you to "hide" a textual part or a file within the content in order to streamline the content. The advisor then has the choice to expand or not the arrow to take note of the elements inserted inside, depending on their needs.
Allows you to create a table of contents in one click and to insert anchors in your content, in order to allow advisors to navigate more easily and quickly to the desired part of a content. To build the table of contents, our AI detects texts in Title 1 format,
✨ Modify the formatting of an existing text
When content already exists, you can modify its formatting by double-clicking on the targeted word(s) to access an editing bar.
The available features are as follows:
Bold / italic
Underline / strikethrough
Code
Text alignment: left, center, right
Ordered / unordered list
Highlighted text
Text color
URL link: by clicking on the word attached to the URL link, it is possible to:
Open the link
Change the link title
Remove the link
🔗 Create a specific link to a block
Mayday allows you to create links specific to certain passages of your content to:
redirect your advisors to a specific location by inserting the link within a content or notification;
share these links between administrators and collaborate even more effectively!
To take advantage of this feature, follow these steps:
Place your cursor to the left of the passage you are interested in;
Click on the four blue dots that appear;
Click on "Copy link to block" → the URL is automatically copied;
Then insert the link behind a word of your choice within a content or notification to redirect your advisors to this block or share the link directly between administrators!
You can only create links to blocks only on a textual part in "paragraph" or "Title" format.
It is not possible to create a specific link from a dropdown list, a table, a tooltip or a redirection link.