📕 Presentation
Discover in this article how to import custom attributes from Intercom to create an automation rule!
An automation is a rule parameterized at the scale of a content by an administrator to proactively suggest content to the advisor, based on custom attributes imported from your ticketing software.
The creation of an automation rule is therefore conditioned by the import of these custom attributes.
📸 View access to the automation tab on the administrator interface
🚨 Prerequisites
Importing custom attributes on Mayday is only possible after connecting your ticketing tool to Mayday.
→ See the gui
➡ Next step
Before setting up an automation rule, you must define and import the custom attributes of your choice:
Next Steps:
🤖 Define and import custom atributes