Discover in this article what Mayday Academy is and how it transforms your knowledge into skills.
โจ The first knowledge empowerment platform dedicated to customer service
Training ensures the proper use of knowledge, when it is of quality... Which does not seem to be the case today because existing training tools do not meet today's business requirements!
Mayday Academy thus logically integrates into a suite of 3 solutions including Mayday Knowledge, the internal knowledge base, and Mayday Selfcare, the intelligent FAQ. Mayday becomes the only reference tool for the advisor and the client in terms of knowledge.
๐ Business knowledge at the service of your customer relationship and your company is composed of 3 pillars
Management
Diffusion
Exploitation
๐จโ๐ With Mayday, multiply the performance of your teams by becoming a learning customer service
Centralization in a single tool
Acceleration of skills development
Evaluation of advisors' skills
Content capitalization
Engaging user experience
Productivity and time gain