👋 Introduction
Discover how Ask Mayday is revolutionizing the performance and experience of your employees.
In this article, we explain the evolution of Ask Mayday: from its pioneering role in generative AI applied to knowledge, to its transformation into an integrated AI agent within Mayday Genius, while retaining its essential features for Selfcare Mayday.
💡 The Rise of Generative AI
In November 2022, OpenAI launched ChatGPT, a revolutionary language model (LLM - Large Language Model). Since then, many other LLMs have emerged, bringing major transformations to various sectors, especially customer relations.
In this field, tasks can be repetitive and involve managing large amounts of data, with a crucial challenge in terms of productivity and service quality. This is where generative AI comes in as one of the most promising solutions to meet these challenges.
Find our dedicated webinar here
From this observation, Mayday AI was born, a perfect combination of AI and knowledge.
🎯 The objective is clear: to use generative AI to enhance knowledge management processes, both for advisors and editors.
To learn more about Mayday AI for editors, see the article
🤖 The Evolution of Ask Mayday
Ask Mayday was designed to unlock the full potential of your knowledge base for your advisors. This innovation marked the beginning of our journey into generative AI applied to knowledge management.
Today, Ask Mayday is evolving to adapt to the growing needs of our users:
For Mayday Knowledge: Ask Mayday is now integrated as an AI agent in Mayday Genius, our intelligent agent hub. This evolution offers a richer and more customizable experience.
For more information, please see this content:
For Selfcare Mayday: Ask Mayday retains its original features and continues to power your self-service interfaces.
⚡ The Timeless Benefits of Ask Mayday
The right information, in the right place, at the right time: Ask Mayday allows your advisors to ask questions in natural language and get instant answers in just a few seconds. No more searching for scattered information; it's directly accessible.
The security of a knowledge base combined with the power of AI: The answers generated by Ask Mayday are entirely based on the contents of your knowledge base and connected data sources, ensuring their reliability. No errors, no hallucinations.
Optimizing advisors' time: No more wasted time searching for information. Your advisors can focus on what matters: providing fast, quality service.
⚙ How Ask Mayday Works and Its Technology
Understanding the question: Thanks to advanced generative AI models, Ask Mayday understands and interprets questions asked in natural language.
Searching for information within the knowledge base: Once the question is understood, our algorithms search and detect if the requested information is present in your knowledge base.
Formulating and sending the answer: The answer is formulated, including the sources used, and sent to the user in less than 4 seconds. Your advisors can thus get a precise answer and act immediately.
🔄 Ask Mayday Today: Two Tailored Experiences
👨💻 For Mayday Knowledge - New Experience via Mayday Genius
Ask Mayday is now an integral part of Mayday Genius, our AI agent hub.
This evolution allows:
An enhanced experience with other specialized agents
An advanced customization according to your business needs
A native integration into the Mayday ecosystem
👉 Discover the new Ask Mayday experience in Mayday Genius:
🌐 For Selfcare Mayday - The Experience Continues
On your Selfcare, Ask Mayday retains all its original features:
Reduced contact rate 📉: Visitors find the answer to their question without having to contact you
Execution speed ⚡: A detailed answer in a few seconds
Accuracy and truthfulness 🎯: Answers based on all available documents
Identified sources ℹ: The sources used are provided and accessible
It uses all the elements present in your knowledge base:
Filtering on content labels 🏷
Consideration of tooltips and warnings 💡
Integration of key steps 🔑
