⚒️ What to do if the integration Mayday in Zendesk doesn't work ?

🩹 Solution

If the error is "ERR04": the user is not authenticated in Mayday.

1. On Mayday, go to "⚙Settings" of the account;

2. In the "Permissions" section, click on "Users" then on "Show details";

   

3. Search for the user in the search bar of the administration center;

4. On the user's line, click on the two arrows below the "Actions" section;

   

5. Click on the two arrows next to "Helpdesk Configuration";

   

6. The helpdesk ID should normally appear!