Discover in this article how to import Zendesk custom attributes to create an automation rule!
An automation is a rule set at the content level by an administrator to proactively suggest content to the advisor, based on custom attributes imported from your ticketing software.
The creation of an automation rule is therefore conditioned by the import of these custom attributes.
🚨 Prerequisites
Importing custom attributes on Mayday is only possible after connecting your ticketing tool to Mayday.
→ See the guide 🔗 How to integrate Mayday in Zendesk
➡ Next step
Before setting up an automation rule, you must define and import the custom attributes of your choice: