⚒️ Public Mayday API

📕 Presentation & Documentation

The Mayday API allows you to take advantage of your multi-channel knowledge base, accessible anywhere and on all your applications.

👉 The full documentation of the Mayday API is available here: Mayday Public API

🎯 Use Cases

🔌 You want to retrieve information or perform actions on Mayday from a third-party application, such as your own.

⚡ You want to automate your processes on Mayday according to your needs.

⚒ How to Activate It?

If you want to access the Mayday API, please contact your CSM contact to submit your request to them.

⚙ Set Up Your API Access

To create access to the Mayday API, use the integration catalog in the preferences of the admin center.

🤩 This allows you to:

• Choose the permissions for this API access, i.e. the API endpoints accessible with this token.

• Retrieve your client ID and secret to generate the access token.

  • ⚠ Important : Save this information, it is only accessible once, at creation.

• Choose the validity period of JWT tokens.

🤔  How to proceed:

1. Go to the preferences of the administration center.

2. Click on "Integration Catalog".

3. Select "Mayday API".

   📸 Where is this option?

   

4. Press "Add API access".

   📸 Where is this option?

   

5. Take note of your credentials.

6. Set a duration for the JWT tokens.

7. Choose the permissions of the tokens.

   📸 How to choose these permissions?