🟨 The most suitable format is that of the article!
Simple and short operating procedures refer to procedures that contain few steps and whose steps remain the same regardless of the customer's situation, as opposed to procedures containing alternatives and different steps depending on the specifics of the customer's request.
They differ from business gestures, which refer more to "manipulations" than to real operating procedures.
The article format therefore allows these few steps to be centralized on a single page to make them more easily and quickly accessible to the advisor!
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