🤖 Introduction to the Notification Generator Agent

👋 Introduction

It may be the smallest agent of the Mayday Genius, but don't be deceived by its size: the Notification Generator is a specialist in quick impact 💥

Its goal? To save you valuable time by automating the writing of your notifications for support agents. In just a few seconds, it generates a clear notification, ready to be sent, based on a subject, Mayday content, a file, or user feedback.

🚀 Introduction to the Notification Generator agent

🎯 Its promise: enable you to write an efficient and contextualized notification in seconds, without wasting time on formulation or tone.

👉 Ideal for teams that regularly write notifications to inform support agents of updates, process changes, or content.

🤖 Features

🔎 A clear goal

The role of the Notification Generator is simple: write a notification for you, clear and ready to be sent. You just need to validate it, adapt it if necessary, and then send it 🚀

📚 Sources used

Here are the elements the agent can use to write:

• Text or files: you can insert a text extract into your question, mention Mayday content, or attach a file (e.g., from SharePoint).

• Mayday data: such as the publication or last modification date of content, to write a relevant notification.

⚙ Operational Steps

You can trigger the Notification Generator in two ways:

🔸 From an existing notification

• Click on “Ask the AI” from an empty or already created notification.

• The agent generates a notification body from the available information.

• You can then continue the conversation in Genius, adjust the content, and insert the result.

🔸 From the Mayday Genius

• Select the agent Notification Generator.

• Ask your question or provide the context.

• The agent automatically writes the notification.

• Depending on your situation, you can then:

  • ✅ Create a notification (if you are in the Notification Center)

  • ✅ Insert the content if you are on an empty notification

  • ✅ Replace the content of an already existing notification

  • ✅ Add the new content below what is already present in an existing notification

🤩 Use cases and examples

Here are some possible requests to fully exploit the potential of the Notification Generator 👇

✍ Notifications from content or subjects

• “Write a notification on this subject: update of customer refunds”

• “Write a notification that summarizes this content: {mention of Mayday content}”

• “Write a notification based on modifications made to this content this week”

📅 Periodic or reporting notifications

• “Write a notification listing all contents published this week”

• “Write a notification with all contents edited since Monday”

• “Write a notification listing the new contents of the week”

📁 Notifications from an external file

• “📂 Write a notification from this SharePoint file: {file}”

💡 You can also combine several elements:

• “Write a notification that summarizes the changes made this week on content related to the 'Billing' theme”

👌 Usage tips

✅ Formulate precise questions

The clearer your request is, the more relevant the generated notification will be.

👍 Good example:

“Write a notification to inform support agents that a new reimbursement process has been added to the database”

👎 Less good example:

“Reimbursement notification?”

🗣 Ask your questions as if you were speaking to a human

Use natural language. Don't hesitate to write as if you were speaking to a colleague.

“Can you generate a clear notification about the content update on managing incoming calls?”

🔁 Continue the conversation

If the first draft doesn't suit you:

• Reformulate or complete your question

• Request a shorter or more formal version

• Specify your target audience (beginner support agents, experts, etc.)

• Add a specific tone: informative, engaging, formal…