📚 Find and resume all your conversations within Mayday Genius
The conversation history allows you to save, view and resume all your exchanges with the Mayday Genius AI agents. This feature transforms your experience by creating a permanent memory of your interactions, giving you the ability to freely navigate your past conversations and pick up exactly where you left off.
Whether you are an administrator managing multiple projects or an agent searching for specific information, the conversation history gives you complete access to your personal knowledge base built over your exchanges with the AI agents.
🎯 Why this feature?
The challenge of the single conversation
On Mayday Genius, only one conversation can take place at a time with an AI agent. This approach allows for a smooth and focused experience, but it poses a challenge: how do you find the valuable information exchanged in your past conversations?
The solution: a permanent memory
The conversation history meets this need by creating a permanent memory of all your exchanges. You can now:
Find information mentioned in a previous conversation.
Resume a complex exchange where you left off.
View the evolution of your projects over time.
Capitalize on your past learnings with the AI agents.
✨ Discover the features
📋 Overview of your history
Your history displays all your conversations in a clear and organized interface:
Only conversations from October 14th will be available in this conversation history.
Automatic title: Each conversation has an automatically generated title that summarizes the main topic discussed.
Identified AI agent: You can immediately see which AI agent participated in each conversation.
Chronological sorting: Conversations are organized from the most recent to the oldest for quick access.
"Active" status: Your current conversation is clearly identified by a special tag.
🔍 Navigation and viewing
The history goes beyond a simple list:
Full reading: Click on any conversation to read it in its entirety.
Intuitive interface: Easily navigate between your different exchanges without losing track.
🔄 Conversation resumption
The most powerful feature of the history:
Perfect continuity: Resume an old conversation exactly where you left off.
Contextual memory: The AI agent remembers all the context of your previous exchange.
Optimized workflow: No need to repeat information already shared - the AI agent has everything in memory.
🌐 Full coverage
This feature is available across the entire Mayday ecosystem:
Mayday Admin: For administrators managing their content and teams.
Mayday Desk: For agents using the main interface.
Mayday Widget: Integrated directly into your support tools.
Zendesk and iAdvize applications: Available in your usual support platforms.
🔐 Privacy and access
Personal history
Your conversation history is strictly personal:
You only access your own conversations.
Other users' exchanges remain private and inaccessible.
Each user has their own secure history space.
Management of unavailable AI agents
What happens if an AI agent used in a past conversation is no longer available?
Reading preserved: You can still view the entire conversation.
Name hidden: The name of the AI agent is no longer displayed if it is disabled or if you no longer have access.
Resumption impossible: You cannot resume a conversation with an unavailable AI agent.