✨ New features
💬 Comments and discussion about contents
✨ NEW FEATURE | Ask all your questions and iterate with your teammates
Regarding this collaborative epic in the product roadmap, a decisive feature you asked for is commenting content to work with teammate optimizing the processes in Mayday! Let’s discover Mayday Comments!
Comment area in a Mayday Article
🪄 Use cases
🎯 If you need information of approbation of a colleague on a specific subject, just ask in the comment area!
💬 Analyze the discussion and thread so that you can understand explanations of the process.
👩💻 How to use it?
Just open a comment area and start typing
You can assign people using
this featureYou can upload a file, modify or delete your comment.
For the moment you can only consider opened comment but soon you’ll be able to find solved and deleted content on different tabs of the feature.
🙈 Internal Notes in Mayday Hub
✨ NEW FEATURE | Add your comment on a task without responding to the agent
Internal notes will be very helpful for you if you want to collaborate across agent feedbacks in Mayday Hub. Instead of always responding to agent, just start typing an internal note before assigning it to a teammate.
Adding an internal note in a Mayday Hub Task
🪄 Use cases
🎯 If you need to share some information to your teammates or remember something before providing an answer to the agent, just leave an internal note!
👌 Provide accurate and reliable answers to your agents
🤩 With internal notes, collaboration just got a whole lot easier!
👩💻 How to use it?
Open a card in the Mayday Hub
Click on “Add note” and start writing your internal note
Click on the button to post your note
You can edit or delete all your internal notes
🔗 Attachments in notifications, feedbacks and threads
✨ NEW FEATURE | Add attachments to agent feedbacks, notifications, and threads in the hub
Introducing the feature you've been waiting for: file attachments on Mayday! Whether it is an agent providing feedback on a content, an admin sending a notification, or chatting back and forth in the Mayday Hub, attachments can be added to provide more information and context.
An admin can attach files to the feedback thread
🪄 Use cases
📣 When sending a feedback, agents can now include attachments to provide more details such as screenshots or relevant PDFs
📤 Include files in the notifications you send to agents if you need to give additional context or details
💬 Add attachments when collaborating on feedbacks in the Mayday Hub
👩💻 How to use it?
When sending a feedback, click on “Add” next to “Attached File” to add an attachment
When sending a notification or responding to a feedback in the Hub, click on the 📎 to add an attachment
If necessary, attachments can be deleted
Up to 3 files can be uploaded per request
🧐 Mayday Web Content Overview
✨ NEW FEATURE | Explore and access root collection contents straight from the agent homepage
We understand agents are busy, so we've made it easy for them to access root collection contents right from their homepage.
View the contents inside a root collection from the homepage
🪄 Use cases
🎯 Get an overview of your root collection's contents right from the homepage
📖 Access sub-collections, articles, or diagrams directly from the overview
👩💻 How to use it?
Hover over the root collection and click on the 👁 icon at the top-right corner
Scroll through the contents and select the one you want to open with a single click
🐵 List of improvements or fixes
🔭 Optimizations
⭐️ Content Satisfaction into satisfaction monitoring table
📍 Choice between AND or OR logic in Mayday Dashboards filters
🔐 Knowledge base name instead of “Help Center” in Mayday Web
🗺 Enlarge attachments or video new interface
💻 Cmd (ctrl) + click to open content in a new tab from Mayday Web
🧹 Refresh without cache from Mayday Admin
🔩 Bug fixes
📝 Knowledge editor text selection glitch with menububble
🧮 Notification count and Hub task count
🔬 Real time edge cases