✨ Excited about Mayday AI?
Enjoying the brand new Mayday AI features? Fantastic! 🤩
The good news is that we are currently working on new features to take Mayday AI to the next level!
For those who haven't joined yet 👉 Click here to join
In the meantime, we have focused on optimizations and fixing bugs to ensure that you can rely on Mayday 24/7 👌
✨ New features
🚨 Urgent notifications in the notification list
✨ NEW FEATURE | Find Urgent Notifications in the list of notifications
To enhance agent awareness of urgent notifications, we've made a significant update. Now, all urgent notifications are included in the notification list. Agents can conveniently access and view both normal and urgent notifications in one place.
Urgent notifications are now listed in the notification list, with a ❗to quickly identify them
🪄 Use cases
👀 You tend not to pay attention to urgent notifications in the Home page
🔔 The notification section is your go-to-place to view all your notifications, regardless of their types
👩💻 How to use it?
When receiving an urgent notification, go to your list of notifications and view the urgent notification
🐵 List of improvements or fixes
🔭 Optimizations
The Search algorithm has been improved to return results based on keywords relevance, meaning, but also on the number of times a user has viewed a document. Highly consulted documents will be ranked higher in search results for a user, so long as the search terms are still relevant with these documents.
🔩 Bug fixes
We fixed a variety of bugs:
A default empty state displayed for no reason when setting up synonyms in the Preferences
After opening a document through a search, if you search again and try to open the same document, it failed to open
It was impossible to insert emojis or mention people in Feedback Cards within the Hub
Display issue for the content settings when the title of a document was long
For guides with lots of steps, the interactive map was very slow
Some documents had double versions in different locations within the Knowledge Base after being moved from one location to another