Introduction
Hey 👋
Our focus remains on fine-tuning existing features, resolving bugs, and, most notably, preparing significant changes that are on the horizon for Mayday 👀.
👀 Coming very soon:
Brand new AI features that will transform your navigation experience on Mayday
Fresh styles for Mayday Web and our Zendesk Application to align these core products with our new Chrome Extension
Expanded multilingual capabilities to simplify processes for our clients with global teams
The year-end promises excitement, and we're just getting started! 🤯
As we journey through 2023, keep your curiosity piqued, because 2024 is set to unveil brand-new Mayday products 🚀.
But for now, let's concentrate on the upcoming release, which will bring you transformative enhancements to your Mayday experience, and a new integration!
✨ New features
New Integration available: iAdvize
✨ NEW INTEGRATION | Create and use Mayday automations on iAdvize
Please welcome a new Mayday integration: iAdvize. With this app, your agents can harness the full suite of essential Mayday features alongside powerful automated tasks. They can effortlessly explore Mayday content, access their preferred documents, provide feedback, and more, directly from iAdvize!
Navigating in the iAdvize Mayday application while viewing a customer ticket
🪄 Use cases
📚 Access your Knowledge Base directly within iAdvize customer tickets
⚡ Instantly respond to clients by automatically accessing relevant Knowledge Base documents using Mayday automations
⭐ Swiftly access your favorite content
🛎 Receive and view notifications without leaving iAdvize
📣 Easily provide feedback directly from iAdvize
👩💻 How to use it?
Activate the iAdvize integration in the Administration settings
Personalize your iAdvize account with a unique token
Download the Mayday App from the iAdvize store
Configure automations in Mayday's administration center, if desired
Begin using Mayday on iAdvize and start enjoying its benefits!
🚀 Optimizations and Improvements
Chrome Extension | UI Improvements
We have improved how documents are listed in the Chrome Extension, providing a seamless navigating experience
List Items have been improved to provide a more optimal user experience
Mayday Admin | Hub, User Table, Translations
Improved collaboration in the Mayday Hub:
Cancel your text entry by pressing "Esc" while typing an answer or note
Text entries will no longer be lost when clicking outside the text box; use "Esc" to cancel it
Press esc to cancel an entry in the Hub
Two new columns added to the User table export in administration settings:
"Created on" displays the user creation date
"Last active on" shows the user's last activity date (any action on Mayday)
These details are not included in the table on Mayday, but are included in the export
Added two new languages to the translate feature using AI:
Russian
Chinese
Translate any text in Russian or Chinese
Mayday Web
We have added a button to copy a suggested answer within a guide step
Copy a suggested answer with just a click
Zendesk Application:
Automatically adds a "Mayday" tag to Zendesk tickets when a Mayday document is opened to track Mayday-related tickets
Addressed navigation and document viewing issues in the Zendesk application following our recent release
Addressed UI issues with urgent notifications
🪲 Bug Fixes
Resolved a problem with URLs in notifications that required users to log in again after clicking on an external URL, sometimes without SSO login availability
Fixed the display of urgent notifications in the Zendesk Application
Corrected an issue where URLs didn't work when regenerating a user invitation, forcing the user to hard refresh. Now, regenerated user invitation URLs work without requiring a page refresh
Fixed a problem with the "Back" button in breadcrumbs within the Administration center