👀 Excited about our brand new Chrome Extension?
At Mayday, we remain committed to exceeding our clients' expectations. Our mission remains resolute: deliver the right information, at the right place, at the right time.
Today, we proudly introduce the entirely reimagined Mayday Chrome Extension. This refined tool empowers agents to swiftly access the answers they seek, seamlessly across any website.
👉 Download our brand new Chrome Extension here
✨ New features
A brand new Mayday Chrome Extension
✨ NEW FEATURE | Introducing our brand new revamped Chrome Extension
Our upgraded Chrome Extension lets agents quickly find answers to clients' questions on any website, in just seconds. We understand that delivering accurate and timely responses is crucial for you, so we're excited to introduce our new Chrome Extension. Please give a warm welcome to this latest addition!
Our introductory video on the Brand New Mayday Extension
🪄 Use cases
🎨 Enjoy our brand new innovative design
📚 Find and read all the knowledge within the Knowledge Base, on any website
🔎 Search for a document either with the extension opened or closed, to find what you’re looking for at any time
👀 Open up to two documents at once, using modales
⭐ Add and find personal and company favorite documents
🤝 Collaborate using integrated notifications and feedbacks
⚙ Fully customize your Chrome Extension: size, location, colors, font size, blacklisted websites, and so on
👩💻 How to use it?
Download the new Chrome Extension
here
Log in using your credentials
Don’t forget to pin the Chrome Extension for an easier access
Enjoy!
🧑💻 Script to embed a public Knowledge Base into a website
✨ NEW FEATURE | Use our script to integrate a Public Knowledge Base into your website
We understand the significant impact of public knowledge bases in reducing client contact rates by enabling them to find answers independently. That's why we've developed tailor-made scripts for seamlessly integrating our public knowledge bases into your website!
🪄 Use cases
🙅 You don’t want users/clients to have to leave your website to find the answer to their question
❓ You have a section in your website dedicated to the Help Center or equivalent
👩💻 How to use it?
Contact your Mayday CSM
We will share all the relevant documentation and information
🐵 List of improvements or fixes
🔩 Bug fixes
We fixed a variety of bugs:
Some users didn’t receive notifications on the Chrome Extension
Archived documents were still displayed in the list of non-trusted documents
Some documents had different versioning information from a document’s main display and when viewing the content history
Some rules within the Automation Editor couldn’t be edited without being redirected to the wrong document
The copy-paste URL feature wasn’t generating the correct URLs
Bulk deleting invitations sometimes failed to delete all the selected invitations
Searching with keywords wasn’t working well for some users
Some redirections within guides opened empty pages
Some usernames weren’t well displayed in the Dashboard
It was sometimes impossible to import content from Salesforce
When the email language was set to English, the preference wasn’t properly saved
Some users had issues with adding steps in guides
Some favorites weren’t properly saved for some users
The number of feedbacks displayed in the Dashboard was inaccurate (on Mayday and when exporting the data)
Sometimes, the order of the documents within a collection wasn’t maintained when duplicating it
Some users couldn’t reset their filters in the Dashboard